CreateMyBB Support Forums
Unable to reset password - Printable Version

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+--- Thread: Unable to reset password (/showthread.php?tid=2995)



Unable to reset password - Sasahara - 12-21-2019

Hello I'm not entirely sure if its a permissions issue but when I attempt to reset my password on my forum at:
http://genshiken.createmybb.com/member.php?action=lostpw

It says I do not have permission to view the page and am unable to actually produce the reset password process.

Additionally I used an alternate account and was able to access the reset password prompt and input the e-mail for the account and no e-mail was sent to that address.
I confirmed that the e-mail address was valid.


RE: Unable to reset password - Sasahara - 12-30-2019

Is it possible something is wrong on the mail server side not sending the email?


RE: Unable to reset password - Jon - 12-30-2019

I would check your junk/spam/bulk folder.

If not what is your email ISP


RE: Unable to reset password - Sasahara - 12-30-2019

It was not in those folders. it is a yahoo email address.


RE: Unable to reset password - Sasahara - 01-08-2020

I also confirmed this doesn't work for other users.